Questions · Toronto turnover cleaning
Cleaning questions, answered
Pricing, access, supplies, timing and photos: what hosts, agents and landlords ask before they book. Anything else? Put it in the notes on your booking and we'll answer when we reply.
Booking and pricing
How is the price set?
Each package has a flat rate based on the unit's size, starting from the prices on our pricing page for a studio or 1-bedroom. We confirm the exact price in writing before you book. HST is extra.
Is HST included in the prices?
No. Prices are shown before HST, which is added to your written quote.
What if my unit is bigger than a 1-bedroom?
Prices shown are for the unit size listed. Larger units are quoted by size, and you get the exact price in writing before you book.
How far ahead do I need to book?
Book as soon as you know the photo, showing or closing date. We confirm availability and a fixed price in our reply.
Can I book on behalf of my client?
Yes. Book with your own details, add your client's name and the address in the notes, and tell us who should receive the after-photos.
Access and the day of the clean
Do I need to be there?
No. We work with lockbox, smart lock or concierge access. We timestamp arrival and finish and send after-photos when the unit is done.
Can you coordinate with the concierge or building?
Yes. Add access details and building rules, like elevator bookings and parking, to your booking and we plan around them.
Can you work around a check-in, showing or move-in time?
Yes. Give us the window in your booking and we schedule the clean to finish inside it.
Can you clean a unit that's still furnished or occupied?
Yes. Tell us in the booking if the seller is still living there, and we'll work around them and their belongings.
Do you bring cleaning supplies?
Yes, we bring our own supplies and equipment. Guest amenities, linens and towels come from what you keep on site.
For Airbnb hosts
Can you do same-day turnovers?
Yes, that is what our Airbnb Turnover is built for. Put your check-out and check-in times in the booking and we schedule the clean inside that window.
Do you supply linens and towels?
We make beds and set out towels using the clean sets you keep in the unit, and bag the used ones. If you need laundry handled, mention it in your booking and we'll quote it.
Do you report damage or missing items?
Yes. Anything broken, stained or missing is photographed and included in your report, so you have evidence ready if you need to raise it with the guest or platform.
Can you schedule every turnover for me?
Yes. Tell us you want recurring turnovers and send your booking calendar link. We schedule each clean around your reservations.
For agents and landlords
Do you clean for buyers on closing day?
Yes. A closing-day clean means your buyers get their keys to a clean home. Send the closing date and access details and we'll confirm the timing.
Do you handle multiple units?
Yes. Send several units in one booking, or set up recurring turnovers for your portfolio and we'll keep the same standard across all of them.
Do you remove junk or leftover furniture?
No, we are cleaners, not haulers. Let us know if a tenant has left items behind so we can plan the clean around them.
Photos and quality
How do I know the job was done properly?
Every room is photographed after the clean and the photos are sent to you, along with the checklist for your service. You see the result before your next guest, showing or tenant.
Is every room photographed?
Yes. Every room is photographed after the clean with the date and time, and the photos are sent to you with the report.
Where we clean
Which areas do you cover?
Downtown Toronto, North York, Etobicoke and Scarborough. See the neighbourhoods on our service areas page. If you're just outside those areas, send a booking request and we'll tell you if we can cover it.
Still have a question?
Add it to the notes on your booking request. We reply within 15 minutes, 8 am to 8 pm, 7 days a week.